Getting started
Why are notifications not showing on my storefront?
Check these in order:
- Theme app embed: open Home and confirm the popup embed shows “Enabled”, not “Disabled” or “Broken”.
- Notifications exist: open Popup notifications and confirm the list is not empty. After install, orders from the last 60 days are imported automatically. You only need a new order if your store had no sales in that window.
- Channels enabled: in Popup settings → Channels, confirm online store orders (or the relevant channel) is on.
- Device toggle: confirm desktop and/or mobile display is enabled in General settings.
- Rules: check Rules for “do not create” or “do not show” rules that might block your test.
- Session dismiss: if you clicked the close button, popups stop for that browser session. Open an incognito window to test fresh.
The embed shows “Broken” on Home. What do I do?
This usually means the embed is enabled in the theme editor but Recently scripts are not loading on the live storefront. Try:
- Toggle the Recently app embed off and on in the theme editor, then save
- Hard-refresh the storefront (Cmd+Shift+R / Ctrl+Shift+R)
- Confirm you are previewing the same theme where the embed is enabled
- Re-save popup appearance settings to force a metafield sync
Can I manually create a notification?
No. Notifications are created automatically from Shopify orders and compatible review sources. You can edit or delete existing notifications from the popup list, but you cannot add one from scratch.
Popup
How do I change the message wording?
Edit templates in Popup notifications → Template. Wording is per channel (online store, POS, reviews) with optional translations.
How do I slow down or speed up popups?
In Popup settings → Timing, adjust initial delay, display duration, interval, and per-page or per-session limits.
Does Recently have quiet hours?
There is no dedicated quiet-hours setting. Use initial delay, interval, and session limits to pace notifications. For time-of-day control, use Rules with page URL conditions or contact support for custom needs.
Why does a notification show the wrong product image?
Edit the notification from the popup list to change the image. Upload a default product image in Appearance for notifications that have no product photo.
Inline
Why is nothing showing on my product page?
Inline messages only appear when activity passes credibility thresholds. Low-traffic products may not qualify. Check Inline settings: try Guided mode with “Low” volume, or Manual mode with lower minimums (respecting hard floors).
Can I edit inline message copy?
Inline wording is built into Recently and localized automatically. You control which message types and thresholds appear, not the exact sentence structure.
How long until inline messages update after a sale?
Purchase events update on webhook delivery (usually seconds). View counts aggregate on a schedule. After changing inline settings, save to trigger a recalculation and metafield refresh.
Push
Why is the permission prompt not appearing?
- Confirm the Recently Push app embed is enabled (separate from popup)
- Check Push settings: desktop/mobile display and trigger timing
- If you previously denied permission, reset it in browser settings (Site settings → Notifications)
- HTTPS is required: push does not work on non-secure origins
Why did my campaign reach fewer devices than expected?
Only active subscribers who match your audience filters receive campaigns. Unsubscribed devices, wrong language filters, or device-type restrictions reduce the count. Check the subscriber table before sending.
Verification & privacy
What data appears on public event pages?
Event type, timestamp, store name, notification message, and product image. First names appear only if you enable them in Public profile settings. See Verification.
Can I remove a public event page?
Delete the notification from the popup list to stop it from appearing on the storefront. Contact support if you need an existing public event page taken down.
Billing & account
How much does Recently cost?
$12/month for unlimited notifications across popup, inline, and push, with a 7-day free trial. See Pricing.
What happens if I uninstall?
Notifications stop immediately. Theme embeds become inert. Your settings are retained for a grace period so reinstall can restore them. After Shopify's compliance window (~48 hours), shop data is purged per GDPR requirements.
Where do I download customer data exports?
Open Privacy requests in the Recently admin to download GDPR customer data exports generated from Shopify compliance webhooks.
Still stuck?
Email support from the Recently app or visit the Shopify App Store listing for contact options. Include your store URL, which surface is affected (popup, inline, or push), and a screenshot of the Home embed status if popup-related.